Policies

Refunds and cancellations

Last updated 14 October 2026

We want every order to be right. If it is not, tell us as soon as you can and we will put it right.

1. Cancelling an order

You can cancel free of charge until the kitchen starts preparing your order, while it shows as Received. Call us or message us on WhatsApp with your order number. Once your order shows as Preparing, the food is being cooked for you and we cannot usually cancel it.

2. Orders we decline or cannot complete

If we decline your order, or cancel it because an item has run out or we cannot deliver, any online payment is refunded in full automatically. We will tell you the reason on your order page.

3. Missing, wrong or damaged items

If an item is missing, wrong or not as it should be, contact us within 24 hours of delivery or pickup with your order number and, where possible, a photo. Depending on the problem we will remake the item, send the missing item, or refund the item and any related part of the delivery charge.

4. Late deliveries

Delivery times are estimates. If your order arrives much later than the estimate shown, contact us and we will look at what happened and offer a fair credit or refund where the delay was within our control.

5. How refunds are paid

Refunds for online payments go back to the card you paid with. We issue them within 2 business days; Stripe and your card issuer may take 5 to 10 business days to show the refund on your statement. Refunds for cash orders are made in cash at the restaurant or by the method we agree with you.

6. Orders through other platforms

Orders placed through DoorDash, Uber Eats or Grubhub are refunded by that platform under its own policy. Please contact the platform through its app.

ONLY FOODIES by Masala Box
42-02 Bell Blvd, Bayside, NY 11361
(718) 281-2699 · kvermz90@gmail.com